Tuesday, October 11, 2011

Millions in Europe, Africa and India hit by BlackBerry service crash

7:01 AM | Posted by ProJ | | Edit Post

RIM recognizes current email and messaging problems for clients in Europe, Middle East and Africa

tens of millions of BlackBerry users in Europe, Middle East and Africa were unable to send or receive emails and messages on their phones, after an interruption of server systems the company Matrix Research In Motion (RIM) in Slough, Berkshire.

The outage occurred at 11:00 GMT on Monday, will continue to affect users in more than four hours later, no timetable for when it should be solved.

The company issued a brief recognition of the problem at 15:30, saying. "We are working to solve a problem that currently affects some of the BlackBerry subscribers in Europe, Middle East and Africa, we study, and we apologize to our customers for any inconvenience caused all this is resolved."

    BlackBerry
  • systems send and receive emails and communications BlackBerry Messenger (BBM) via encrypted connections to servers located in the RIM world. Systems are very popular in many countries of the Middle East that allows secure communication that the government can not touch. RIM has come into conflict with a number of governments around the world that required the monitoring of email and BBM.
  • The failure will be a major embarrassment for the company, which has managed to build its user base in the "EMEA" (Europe, Middle East, Africa), even when users have lost in North America.
In late August, RIM said it had more than 70 million subscribers worldwide. In July, said it had added 1 million subscribers in EMEA in less than three weeks. Undoubtedly, more than 10 million users in total area.

The cause of the failure is not known, but a former employee of RIM told the Guardian that RIM has ignored the problems with your server architecture that could be a year apart. "They did not start watching the scalability up to 2007, when he was about 8 million active devices," said the former employee: "The attitude was," we will grow and develop, but make sure that our infrastructure is compatible with that is not a priority. "They have their own aging infrastructure to do something that really does not need an aging infrastructure and to do more."

The dramatic growth in subscribers worldwide - nearly ten times since 2007 -. They will put a strain on the servers of RIM, if scalability is not addressed urgently

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