Ofcom TalkTalk said complaints have declined significantly, but still above BT, BSkyB and Virgin, which had fewer

Talk Talk was the most complained about telephone and broadband provider in the first six months of 2011, according to telecoms regulator Ofcom.

The company, which sponsors the ITV X-Factor currectly, there were more complaints about their telephone service between April and June, BSkyB, BT and Virgin Retail. More of its broadband customers also complained that during the period that BSkyB, BT Retail, Virgin and Orange. Madonna was less vendor complained about the two cases.

This was the second consecutive quarter TalkTalk Ofcom topped the list of complaints from both services.

TalkTalk landline service had 0.8 complaints per 1,000 customers, while the division of broadband had 0.58 complaints per 1,000 customers. This compares to the Virgin with 0.15 complaints in both cases.

Although the number of complaints about TalkTalk has been reduced considerably in the last year, recent data still come as a blow to the company, along with its subsidiary Tiscali UK, was last month fined £ 3 million for billing evil than 65,000 customers for services not received. It is the largest fine ever imposed on a telecommunications provider by Ofcom.

Andrew Ferguson, the thinkbroadband website, said: "Information on the level of complaints of a company is obviously a key factor when people are buying broadband or a phone / broadband package - though based on growth the number of clients is often offset by prices for many people. "

He added: "The numbers of TalkTalk broadband and complaints telephone line clearly set before the other vendors, but if you look at the trend of the last nine months TalkTalk has improved a lot, and if the improvements continue could be on par with BT Retail end of next quarter. "

Mike Wilson, director of mobile and broadband at Moneysupermarket.com, said: "[Talk Talk] obviously have made significant improvements, but there is still a great gulf between them and the rest of the market, and this report shows that we still have a lot of work to do. "

Plusnet broadband provider and was well fixed in a recent report in The Guardian in the top telecommunications providers based on price, but not included in the data of complaints Ofcom.

The mobile phone network that attracted most complaints 3UK, which has seen the number of customers dissatisified increasing steadily since October 2010. "[This] seems to be driven by complaints relating to the disputed charges and customer service," said the report by Ofcom.

The least complained about mobile phone provider in the same period was O2, with 0.02 complaints per 1,000 customers, compared to 0.14 in the case of 3UK.

Ofcom data covers 89% of fixed telephony, broadband fixed and mobile markets, and expanded this quarter to include providers with at least a market share of 4% (previously 5% ) generated at least 30 complaints a month.

The data only cover claims telecommunications consumers have chosen to report to Ofcom, and does not represent consumers' complaints can be made ??directly to providers.

Consumers with an initial demand to meet your provider's complaints process. If not resolved after eight weeks, the next step is to bring a service independent of the resolution: the CISAS Ofcom approved plan can resolve conflicts with member companies, including Virgin, Orange and T-Mobile, Services Ombudsman: Communications resolves complaints against its participating companies, including Vodafone and TalkTalk.