Thursday, February 14, 2013

Amazon Marketplace purchases not covered by Consumer Credit Act

4:47 PM | Posted by ProJ | | Edit Post

If you pay Amazon and passes the money to the seller, a loophole could leave without Repair

Buyers Amazon Marketplace used to purchase high value items have been warned that their credit card company will not help him if there is a big problem with your purchase and the seller refuses to help.

For years, consumers pay for any item that costs more than 100 euros with a credit card were able to keep the card provider jointly liable in the event of a serious problem with the item . This right is enshrined in Article 75 of the Law on consumer credit includes items purchased in the ? 100 to ? 30,000 range.

However, it was found that the service consumer purchases via Amazon Marketplace this protection is not achieved due to the complex shape of the giant process payment over the Internet. The fact that Amazon has the money, then it goes to the retailer - less your commission -. Protection is disabled, learned Guardian money

Robert Pert, Skegness, Lincolnshire, is one of the people affected by this deficiency. In September, he bought a ? 150 treadmill online retailer Amazon Marketplace called Health & Fitness Direct. After six weeks, the faulty component, and discovered that it was the only buyer has problems with the product.

repeated attempts to contact the store and then send requests to Amazon pulled the item back for repair. However, given the large number of negative comments from other buyers, some of whom had accepted yields and worse, decided that the article was not of merchantable quality and demanded his money.
  • Amazon refused, so he approached his credit card provider, Lloyds Bank, for a claim of Article 75. He was surprised when the bank responded by saying that since he had paid Amazon for the item, the request will not be fulfilled.
  • The Financial Ombudsman Service has confirmed that similar cases presented by other consumers were rejected for the same reason.
This means that buyers who want access to the protection of credit card to avoid purchasing through the market and instead of going directly to the web page by the seller and pay with your card there. If I had done this Pert, Lloyds would have to consider your request.

A spokeswoman said Amazon. "One of Amazon Z Warranty provides additional protection for customers who buy on the market in the third quarter, when the payment is made via the website Amazon.co.uk This covers a received item is faulty, damaged, not as described above, or received late. We contacted the customer in question for advice to raise a warranty claim A to Z and review of the reception. "

But Amazon shows that small applications can be made until 90 days after the order is-Pert is timeless. Other potential users of Amazon Marketplace Note that there is no protection if the item cost after 90 days and the dealer will not help. Sometimes the manufacturer to honor the commitment. However, the Sale of Goods Act responsible retailer, and should always be the first port of call.
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